FAQ:

Why do I need to enter my email?
Your email is needed to create an account that gives you access to your transaction history, password editing and other account settings. Alternatively, you can create an account one of the social media platforms and login via Facebook, Twitter or G+.
When should I receive my money?
Changelly transactions take 5-30 minutes to be processed. If a transaction is large (worth over 1 BTC), processing may take longer, depending on the size of your transaction and blockchain capacity.
How do I buy cryptos using a bank card?
The process is quite simple and takes a few minutes. Go to the home page and select USD or EUR on the left (you have) and the crypto you want to buy on the right. Carefully check the rate and the amount you are going to receive. Specify your BTC or other cryptocurrency wallet address. Once again, check all the payment details, especially the estimated amount you will receive. Go to the next step only if the exchange rate shown is acceptable for you. Your transaction has been created. At this point you may see requirements and limits on buying. These are applied only for the for first several transactions via bank card. Once you’ve read them, click ‘Pay with Mastercard/Visa’. Card processing is made possible by our partners, Indacoin Limited, headquartered in London. Now you’ll be offered to enter your bank card data. Remember that your card should support 3D-secure (verification by phone number). Enter a valid phone number associated with your card. You should promptly receive a phone call. You’ll hear a digital code to enter. Now go to your online bank app and find the bank statement with a three-digit code to specify. It should look like this: If you can’t find the code for some reason, there is an alternative option to record your voice saying ‘Indacoin verification’ and send a picture of yourself and your passport. Once you’ve entered the code or sent your data, wait while your transaction is processed. Within 5-30 minutes, your transaction will be complete and your will receive your cryptocurrency and transaction receipt.
Can I use bank cards of another region?
You may pay with a 3D-secure card from any country and in any currency. However, transactions will be in either USD or EUR. In order to eliminate costs of multiple conversions, we recommend using USD / EUR bank cards.
Can I pay with PayPal?
At this time Changelly does not accept PayPal.
Are there any restrictions on bank card payment?
Please note that our fiat transactions are processed by our partners. Each one of them has some limitations that should be taken into account. Limitations for Indacoin: USA, Canada and Australia – $50 limit for the first transaction, the next purchase could be made in 4 days (100$ limit), $500 after 7 days of the first buy. No more than 3 payments within the first week. No limits in one month at all. CIS region (Russia/Ukraine/Belarus/Kazakhstan/Armenia/Georgia) – $200 limit for the first transaction. The next limit increase could be done in 24 hours. The total limit for the first week is $2000 and for the first month is $10000. EU and other countries – $100 limit for the first transaction, the next purchase could be made in 4 days with 200$ limit. And $500 after 7 days of the first buy. No more than 6 payments within the first week. No limits in one month at all. Limitations for Simplex: First transaction: from $50 to $10000 Daily limit: up to $20000 Monthly limit: up to $50000